24/7 Helpdesk

React24 has developed an in-house CRM (Customer Relationship Management) system that ensures that from the minute the call is logged on our 0860 111 162 dedicated call centre line or emailed, it is systematically loaded onto our in-house helpdesk software programme. A jobcard is then generated and the jobcard is allocated to the available team. The jobcard is then monitored by the helpdesk administrator until the job is closed and the clients satisfied. This system has ensured no more jobs and jobcards getting lost and falling through the cracks and has improved the efficiency within React24 100 fold.

Future development of React24 helpdesk will give our clientele the versatility of logging into our helpdesk platform and to track and view the progress of their job at hand.